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How To Order

 

You can place an order with us in the following ways:

 

1. Order online:

Just click the    button and follow the instructions.  You can choose to pay with your credit card or use your paypal account. You can also Fax the order to us, or mail it with your check.

 

2. Order by phone: 800-533-7989

You can call our toll free number. Our customer service staff will take your order over the phone. We will take Visa, MasterCard, Discover or American Express over the phone. 

 

3. Purchase Orders: 

We accept schools, government and military's purchase orders. Please make sure to include shipping cost and contact information for payment collection. Companies must have established account with us when issue a purchase order.

 

4. How to find the shipping and handling cost: 

You can find the shipping and handling cost by typing in the quantity you would like to buy, then clicking the button of the item. The shipping and handling cost can be found on the next page. 

 

All items labeled "free shipping" will ship free to 48 continental USA states only.

 

Residents of Alaska, Hawaii and international buyers, please note that our shipping cost listed here is only for shipping to continental USA 48 states. More cost will be incurred to ship to Alaska, Hawaii and outside of USA. Please call or email your city name and post code to find out the actual shipping cost. Canadian customers please note that custom duty, if any , will be your responsibility to pay. All orders shipped outside USA must provide credit card information to us.  

 

Local Pick Up: Our warehouse is located at City of Industry, CA. Local customers are welcome to pick up your order to save shipping cost. Our will-call time is every Monday, Wednesday and Friday (excluding holiday). Please call our customer Service at 800-533-7989 to arrange the payment and pick up. Warehouse address and driving direction will be provided after payment is received. A special authorized person will meet you at warehouse in person and deliver your order. Photo ID is required.

 

5. Find out your order status and print your invoice:

You can find out your order status and tracking information by log in to "Customer Account". You can also print your order invoice from your account.

 

6. Company Information

 

Mailing Address: 

 

AV Products, Inc.

P.O.Box 8162

Rowland Heights, CA 91748

Customer Service: 909-427-8889

 

Email Contacts:

For products information or quantity discount, 

Please email us at sales@av-products.com

For billing, shipping and return,

Please email us at service@av-products.com.

 

For any other questions, 

Please email us at info@av-products.com

For our Return, Exchange and limited warranty policy, please click here
 

 

 

 


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