Online Purchase Policy- AV Products.Inc.

Easy Return Policy

Our fifteen - day return program means you can return your merchandise to us should you be dissatisfied with your purchase (15 days after you purchase the merchandise). The returned merchandise must be in re-saleable condition. You will return the item to us with insured freight, with original packaging, documentation, manual and accessories. We will refund you the purchase price, less a low 15% (10% for electric screens ) restocking fee and the amount of the original freight, to you.

In the case of a defective product, no restocking charges will apply upon our approval . Please return the defective product to the assigned address with the Return Authorization Number. You will cover the shipping cost to return the merchandise. The defective merchandise will be exchanged for the same make and model, or for a store credit when you return the original product within 15 days. Or we will refund you the purchase price, less the amount of the original freight to you. For all returns, please contact our customer service department at service@av-products.com.

This return policy, however, does not apply to portable lift, since these products are manufactured in our Asian plants as special orders and shipped internationally. We will replace the defective part, if any, within one year of purchase under normal installation and use.

Easy Exchange Policy

So you want to exchange your products for another model - no problem. The AV-Products.com also offers a fifteen-day exchange program for your convenient. You may trade-up to a different product model and pay only the difference between the two selling prices on the two products within 15 days of your first purchase (A processing fee of 15% will apply for the exchanged merchandise). You must cover freight and insurance for returning the first product and shipping the second product. The returned item must be in re-saleable condition, in original packages.

This exchange policy, however, does not apply to portable lift, and Draper's screens. A 15% restocking fee will apply to any exchange for Draper's products.

Limited Warranty

All merchandises sold at AV-Products.com carry a manufacture warranty. The manufactures of the metal products warrant their products, under normal use, to be free from defects in material and workmanship for a period of ten years from the date of purchase. Projection screens sold at AV-Products.com will carry manufacture warranties to warrant the projection screen, under normal use, to be free from defects in material and workmanship for one year. Manufactures of the products sold at AV-Products.com, at their sole discretion, will repair or replace such defective equipment free of charge provided the products are returned prepaid to the manufacturers. Thereafter, repairs will be made at established factory prices.

For Elitech's Electric screen:

One (1) year warranty parts and labor from purchase date as follows:
DOA (Defective On Arrival): Must be reported within 7 business days of receipt. A RMA (Return Merchandise Authorization) number will be issued in order to process a replacement. We will replace the DOA (Defective On Arrival) unit with a brand new replacement after the DOA unit is received and/or confirmed defective. Once the product is returned prepaid to the us, we will send out a new unit to the customer by ground service (subject to inventory availability). Should a problem be reported after the 7-day grace period, the item must be shipped to us for warranty repair.

If Items Damaged During Transport

The AV-Products.com endeavors to use reliable and reputable carriers, but occasionally shipping damage does occur. AV-Products.com is not liable to any shipping damage other than purchase of shipping damage insurance. All shipping damage claims must be made against the shipping carrier. Resolving the problem of transit damage or loss depends on the cooperation of all parties. It is imperative that you follow these guidelines:

1.) Inspect all shipments upon arrival. If damage or loss is apparent upon delivery, do not accept the shipment until you make a notation of the damage on all copies of the carrier's pro bill and have the driver sign all copies to acknowledge the notation. Do not sign a clear receipt for damaged or missing cartons or there will be no basis for a claim. Ask the carrier to make a detailed inspection of the damage. File a claim with the carrier. Cooperate and follow up as necessary to secure final settlement.

2.) Even if damages are acknowledged in writing by the driver, you must request an inspection by the carrier and retain the merchandise, carton, and package materials at the address to which shipment was made until the carrier authorizes movement. The carrier must provide you with an inspection report. In case of concealed damage, inspection must be requested within 5 days of receipt of shipment.

3.) Immediately (within 5 days after receipt of the damaged package) advise your dealer of all damages or problems. Delayed report will result in denial of the damage claim. DO NOT RETURN MERCHANDISE TO AV-PRODUCTS.COM. File your claim with the carrier, enclosing damage pictures, copies of the bill of lading (signed by the driver) and inspection report as support. Keep all packing materials and boxes with the damaged product. Do not throw anything away. Lack of the packing materials will also result in denial of the damage claim.

Although AV-Products.com will provide every assistance possible, we cannot be responsible for the actual filing of claims on the carrier or accept liability for uncollectible freight claims.

If an immediate replacement of the damaged product is required by the customer, depends on the availability of the item, AV-Products.com will provide a replacement product at the originally quoted price; and, if you desire, once the claim has been settled, we will accept the return of the freight damaged product for whatever credit we can provide, based upon its salvage value.